Shipping policy
At ENEX, we are committed to ensuring that your shopping experience is seamless from start to finish. Here’s everything you need to know about our shipping process:
Processing Time
- All orders are processed within 7-10 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You’ll receive a notification when your order has shipped.
Shipping Rates & Delivery Estimates
We offer the following shipping options:
-
Standard Shipping
- Estimated delivery: 10-14 business days
- Cost: Calculated at checkout
-
Express Shipping
- Estimated delivery: 7-10 business days
- Cost: Calculated at checkout
- Delivery times may vary depending on your location and external factors beyond our control (e.g., weather, carrier delays).
Order Tracking
- Once your order is shipped, we’ll provide a tracking number via email so you can follow its journey.
Shipping Address Changes
- If you need to update your shipping address, please contact us within 24 hours of placing your order. After this time, we cannot guarantee that changes can be made.
Lost or Damaged Packages
- We take great care in packaging your order, but if your package arrives damaged or doesn’t arrive at all, please contact us at enex.knitwear@gmail.com
- For lost packages, we will work with the carrier to resolve the issue promptly.
Questions or Concerns?
We’re here to help! If you have any questions about your shipment, feel free to reach out to us at enex.knitwear@gmail.com
Thank you for choosing ENEX. We’re excited to have you as part of our community!